Friday, January 18, 2013

project hours 3/14/13

2 hours completed
I met with my mentor twice. We discussed customer service, such as what makes good customer service, and what makes bad customer service. How to deal with a customer that doesn't cooperate. We did some research on case studies of differant scenarios that are possible in customer service.
I have two hours in total. I will put in more hours later.

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